Delivery and returns


Orders placed before 2pm Monday to Friday will be dispatched the same day. Items are posted via Class Royal Mail unless an alternative postage method is selected throw the checkout process.

Royal Mail aim to deliver your package excluding Saturday & Sunday within:

First Class – 1-2 Days
Special/Next Day – 1 Day

Phoebe-s cannot be held liable for the performance of Royal Mail as we are bound by their terms and conditions.

It is the customer’s responsibility to enter the correct delivery address details at the time of ordering. If the customer enters the incorrect or incomplete address and goods are delivered to the wrong address, we are under no obligation to issue a refund or send replacement goods. If goods are returned to us due to an address error, we are not obliged to re-send at our expense, however a redelivery at our standard rate will be offered or a refund less the postal expense on receipt of the returned parcel.


If you wish to return your item for a refund or an exchange you must do so within 30 days from the purchase date.

All items must be returned to us in its original condition complete with the invoice.

Please check you are 100% happy with your purchase, once the item has been used it can no longer be returned. The customer is responsible for the cost of the return postage unless the Item/s received was a substitution, faulty or incorrect and need to be returned, then delivery will be paid for by us, please contact us before sending them so that we can arrange the best way to return them.

Phoebe-s will not accept liability for any item return to us by you that is lost or damaged in transit, we recommend all items returned to us are sent recorded delivery.

Return of Hair Extensions

You MUST ensure you are happy with the hair extensions before application. Any Discrepancies in colour/style/length/quality must be corrected before the band is removed from the pack and then the hair can be returned for an exchange or a refund. Once the band is removed you are accepting you are happy with the hair extensions and it is fit for purpose. If you have an issue with the quality of hair once fitted you must return ALL of the hair within 30 days of the purchase date for us to test the hair, if the product is deemed faulty a replacement or refund will be given